replacements and returns

What is your return policy?
We offer 60-day returns after you receive your item. If for any reason you are not totally satisfied with your purchase, please email us at support@ivyandfi...
Thu, 18 Jul, 2019 at 9:31 AM
It's been four weeks. Where's my order?
In the unlikely event that you do not have an estimated delivery date within 20 business days of placing your order contact support immediately at support@i...
Thu, 3 Jan, 2019 at 10:13 PM
How do I return my order?
You can process your return at  You can use the original order you received as an invoice. To learn more about our return policy,...
Thu, 18 Jul, 2019 at 9:57 AM
Can I cancel my order?
Orders cannot be cancelled after they have been placed. We have upgraded our systems to provide instant processing and quicker fulfillment.  After you r...
Thu, 13 Sep, 2018 at 8:33 AM
My order arrived damaged. What can I do?
We stand by our products. If your order arrives damaged or defective, we will replace it. Please contact
Tue, 15 Jan, 2019 at 3:13 PM
My purse broke.
We stand by our products. If your purse breaks due to a manufacturing flaw, we will replace it.
Thu, 13 Sep, 2018 at 8:35 AM
My purse has a bad odor.
There are several ways to remove the bad odor from your purse. This article sums them up nicely:
Mon, 15 Oct, 2018 at 4:32 AM
What is your warranty policy?
Due to the high-use nature of our products we provide 30 day warranty. This means if your item breaks or fails in any way under normal usage conditions, we w...
Thu, 13 Sep, 2018 at 8:36 AM
I changed my mind and want full refund.
You can start your return process by contacting Returns could be subject to a $10 S/H and restocking fee.
Tue, 15 Jan, 2019 at 3:05 PM
Can I exchange my purse?
After you receive your order, you can start the exchange process by contacting You will receive store credit (less S/H fees) that can...
Thu, 3 Jan, 2019 at 10:17 PM