Shipping

Questions regarding shipping and delivery

I have not received my order confirmation.
You can check the status of your order at https://www.ivyandfig.com/pages/order-lookup. If you do not have an order number, you can find your orders using t...
Thu, 13 Sep, 2018 at 9:32 AM
My tracking number is not working.
If you live in the US and the tracking number is not directing you to the USPS package tracking portal, you can copy and paste the number into the tracking ...
Thu, 13 Sep, 2018 at 9:34 AM
What does it mean that my order is in pre-shipment?
Pre-shipment, means that your package is still making it's way from the manufacturing facility in China to a USPS processing center. 
Thu, 13 Sep, 2018 at 9:36 AM