Shipping

Questions regarding shipping and delivery

How long does it take for an order to arrive?
Orders typically take 1-2 business days to exit fulfillment and another 5-9 business days to be delivered. If you have not received your order at 12 busines...
Thu, 13 Sep, 2018 at 2:08 PM
How much does shipping cost?
Shipping is free. 
Thu, 13 Sep, 2018 at 2:09 PM
Will I receive a tracking number for my order?
Yes, of course. You may even receive more than one tracking number. We will provide you with the tracking number passed onto us by our suppliers. If you ha...
Thu, 13 Sep, 2018 at 2:10 PM
I ordered multiple items but only received one. Where is the rest of my order?
In order to deliver your items as quickly as possible, we will sometimes ship a single order in several packages. This ensures that we are able to send you ...
Thu, 13 Sep, 2018 at 2:10 PM
Why have I not received my shipping confirmation?
The most common reason for not receiving confirmation emails is that there is a typo in the email address as entered at the time of purchase. Sometimes, the...
Thu, 13 Sep, 2018 at 3:22 PM
How can I track my order?
Once your order ships, you will receive an email with a tracking code. You can use this code at USPS.com (or, if you are an international customer at your c...
Thu, 13 Sep, 2018 at 3:26 PM
Where is my order?
You can track your order at https://www.ivyandfig.com/pages/order-lookup. [Due to a glitch, you may need to refresh the page in order to input your details.]
Thu, 13 Sep, 2018 at 3:40 PM
One of the items was not included in my package?
In order to ship items as quickly as possible, sometimes they are sent in multiple packages. You can check this at https://www.ivyandfig.com/pages/order-loo...
Thu, 13 Sep, 2018 at 3:43 PM
I made a mistake entering my shipping address. Can this be changed?
Sometimes we can correct the mistake before the item ships, but, thanks to a recent system upgrade, orders are processed immediately and shipping labels are...
Thu, 13 Sep, 2018 at 4:27 PM
I think I made a mistake entering my address.
You can check the shipping address at https://www.ivyandfig.com/pages/order-lookup. [Due to a system error, you may need to refresh the page to enter your o...
Thu, 13 Sep, 2018 at 4:29 PM