FAQ

What types of payments do you accept?
We are able to accept most major credit cards directly through our site and through PayPal.
Thu, 13 Sep, 2018 at 3:36 PM
Do I need to have a Paypal account to place an order?
No. While you can use your existing PayPal (if you have one), you can pay through PayPal without having to setup an account.
Thu, 13 Sep, 2018 at 3:37 PM
How do I unsubscribe from your emails?
All of our emails contain an unsubscribe option in the footer of the email.
Thu, 13 Sep, 2018 at 3:41 PM
How do I check the status of my order?
You can check the status of your order at https://www.ivyandfig.com/pages/order-lookup. [Due to a system error, you may need to refresh the page to enter yo...
Thu, 13 Sep, 2018 at 4:30 PM
I want to order but I've read some pretty bad reviews about you guys.
Regarding the reviews, I am sorry to say that they are well earned. For a long while, the products were inferior and the customer service was worse than that...
Thu, 13 Sep, 2018 at 4:43 PM
What is cruelty-free leather?
Cruelty-free leather is a man-made synthetic leather that looks and feels like real leather but does not harm animals in the production.
Thu, 13 Sep, 2018 at 5:13 PM
Where are you based?
We are proud to call Columbus, Ohio our home. 
Thu, 13 Sep, 2018 at 5:15 PM
Where are your products manufactured?
In order to provide the highest quality product at the lowest price, we source our products from highly skilled Chinese manufacturers.
Thu, 13 Sep, 2018 at 5:16 PM
Are your products made using child labor?
Our products are made by well paid, adult, manufacturers. 
Thu, 13 Sep, 2018 at 5:17 PM
Who are you guys?
Great question! Come on over to https://www.ivyandfig.com/pages/about-us and learn more about us and our mission.
Thu, 13 Sep, 2018 at 5:23 PM