Regarding the reviews, I am sorry to say that they are well earned. For a long while, the products were inferior and the customer service was worse than that. Three months ago, the company was brought under new management. Almost everyone was fired and we have been rebuilding every part of our operations. We have improved the quality of our products, focused our offerings, upgraded our systems to ensure all items ship in a timely manner and overhauled customer support to provide rapid resolutions and easy replacements of faulty products.
We are trying hard to do better by our valued customers.